Return Policy
At SANIA, we curate premium noble heritage gift experiences using natural food and wellness products. Due to the nature of our products, we maintain a strict but fair return and refund policy in accordance with UAE Consumer Protection regulations.
1. FOOD & PERISHABLE PRODUCTS
All products containing food items (including but not limited to dates, honey, olive oil, and black seed oil) are non-returnable and non-refundable once delivered, unless:
The item arrives damaged,
The product is defective,
The wrong item was delivered,
This policy is in place due to hygiene and food safety regulations in UAE.
2. DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective:
You must notify us within 24 hours of delivery
Provide clear photos of:
Outer packaging
Damaged item
Shipping label
Email: jamel.zeghadi@saniagift.com
Failure to report within 24 hours may result in rejection of the claim.
If approved:
We may offer a replacement,
Or Ecommerce Shop credit,
Or a refund (at our discretion).
The return of the damaged item has to be effective before issuing compensation.
3. INCORRECT ITEMS
If you received an incorrect item:
Notify us within 24 hours,
Item must remain unused and unopened,
We will arrange correction.
4. CHANGE OF MIND / BUYER’S REMORSE
Due to the hygiene-sensitive nature of our products:
We do not accept returns for change of mind.
We do not provide refunds for personal taste preferences.
We do not provide refunds for delayed gifting once order is processed. As mention in product description delivery of orders is between 1 to 3 days.
Orders cannot be canceled once processed or dispatched.
5. CUSTOM & PERSONALIZED ORDERS
Personalized items (custom messages, custom packaging, corporate branding):
Are final sale
Non-refundable
Non-returnable
6. DELIVERY ISSUES
SANIA is not responsible for:
Incorrect address provided by customer
Recipient unavailable at delivery location (location mentioned by the sender at the time of ordering)
Failed delivery attempts
Re-delivery fees may apply.
If a package is refused by the recipient, return shipping costs will be deducted from any potential store credit.
7. REFUND METHOD
If a refund is approved:
It will be processed to the original payment method,
Processing time: 7–14 business days depending on bank/payment provider,
Transaction fees may be non-refundable.
We reserve the right to issue store credit instead of a monetary refund.
8. FRAUD & ABUSE PROTECTION
We reserve the right to:
Reject refund claims that appear abusive or fraudulent
Request additional verification
Limit repeated refund requests
Refuse service in cases of policy misuse
9. CONTACT
For any return-related inquiry, please contact:
Jamel.zeghadi@saniagift.com
+971585847425
Please include your order number for faster assistance.